Privacy policy
Privacy Policy
Last updated: 27 August 2026
ForeLine Golf respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains how ForeLine Golf collects, uses, stores and shares personal information when you visit our website, place an order, make a purchase, contact us, or otherwise interact with our services.
ForeLine Golf processes personal information in accordance with applicable South African data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
By using our website and providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
ForeLine Golf is a South African online golf retailer.
For privacy-related questions or requests, you can contact us at:
ForeLine Golf
Email: forelinegolf@gmail.com
Country: South Africa
ForeLine Golf currently sells and delivers products within South Africa only.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect personal information including:
● Full name;
● Email address;
● Telephone or mobile number;
● Billing address;
● Delivery address;
● Order and transaction information;
● Products purchased or considered;
● Information provided when contacting customer support;
● Information relating to returns, refunds or product enquiries;
● Technical information such as IP address, browser type and device information; and
● Website usage information collected through cookies and similar technologies.
We only seek to collect information that is reasonably necessary for legitimate business purposes and the operation of our website and services.
3. How We Collect Personal Information
We may collect personal information:
● Directly from you when you place an order or provide information to us;
● When you contact us by email or through our website;
● Automatically when you browse or interact with our website;
● Through cookies and similar technologies;
● Through Shopify and other service providers that support our website; and
● Through payment, delivery and other service providers involved in fulfilling your order.
4. How We Use Your Personal Information
We may use your personal information for purposes including:
Processing and fulfilling orders
To process purchases, confirm payments, prepare orders, arrange delivery, provide tracking information, and manage returns or refunds.
Customer support
To respond to enquiries, provide assistance and communicate with you regarding your orders or products.
Payments
To facilitate and confirm payments made through our payment providers, including Payfast.
Payment information may be processed directly by the relevant payment service provider. ForeLine Golf does not intentionally retain sensitive payment-card security information such as CVV/CVC numbers after payment processing.
Delivery
To provide the information required to fulfil and deliver your order through our courier service provider, including Aramex Store-to-Door.
Website operation
To operate, maintain, secure and improve our website and online services.
Fraud and security
To help detect, prevent and investigate fraudulent transactions, unauthorised activity, security incidents or other unlawful activity.
Legal and regulatory obligations
To comply with applicable laws, regulations, court orders, lawful requests and other legal obligations.
Marketing
Where permitted by applicable law and where appropriate consent has been obtained, we may use your contact information to send promotional or marketing communications about ForeLine Golf.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at forelinegolf@gmail.com.
We will continue to send necessary transactional communications, such as order confirmations or important delivery information, where required to fulfil your order.
5. Payment Information
Payments made through the ForeLine Golf website may be processed by Payfast.
Payment information may therefore be transmitted to and processed by Payfast and relevant financial institutions or payment networks as necessary to authorise and complete the transaction.
Payfast may process personal and transaction information in accordance with its own privacy policy and applicable law.
ForeLine Golf does not request or intentionally store complete payment-card details, PINs, CVV/CVC security codes or similar sensitive payment credentials on our own systems.
For further information about Payfast’s handling of personal information, customers should review Payfast’s Privacy Policy.
6. Shopify and Other Service Providers
Our online store is operated using Shopify.
Shopify provides the technology that allows us to operate our online store, process orders and provide ecommerce functionality.
Personal information may be processed by Shopify and other service providers that assist ForeLine Golf with services such as:
● Website hosting and operation;
● Payment processing;
● Order fulfilment;
● Shipping and delivery;
● Customer communication;
● Website analytics;
● Fraud prevention;
● Advertising and marketing; and
● Technical support.
These service providers may process personal information on our behalf or independently in accordance with their applicable privacy policies and legal obligations.
7. Shipping Information
To deliver your order, we may provide necessary customer information to our courier service provider, including Aramex Store-to-Door.
This may include your:
● Name;
● Delivery address;
● Contact number;
● Order information; and
● Tracking or delivery information.
This information is provided only to the extent reasonably necessary to fulfil and deliver your order.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
● Keep the website functioning correctly;
● Remember preferences;
● Maintain shopping-cart functionality;
● Understand how visitors use the website;
● Improve website performance;
● Measure advertising and marketing performance; and
● Provide relevant advertising where applicable.
Some cookies may be placed by Shopify or third-party services integrated with our website.
You may be able to manage or disable certain cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
9. Advertising and Analytics
ForeLine Golf may use third-party advertising and analytics technologies, including technologies provided by platforms such as Meta, where these services are enabled on our website.
These technologies may collect information about how visitors interact with our website, such as pages visited, products viewed or actions taken.
This information may be used to measure advertising performance, understand website activity and improve our marketing.
Third-party providers may process information according to their own privacy policies and applicable laws.
10. Sharing Personal Information
We may share personal information where reasonably necessary for legitimate business purposes, including with:
● Shopify;
● Payfast and relevant payment providers;
● Banks and financial institutions involved in payment processing;
● Aramex and other delivery providers;
● Technology and website service providers;
● Analytics and advertising providers;
● Professional advisers where reasonably necessary;
● Government authorities or regulators where legally required; and
● Other parties where disclosure is necessary to comply with the law or protect our legitimate rights.
ForeLine Golf does not sell customers’ personal information as a business practice.
We only share information to the extent reasonably necessary for the relevant purpose or where required or permitted by applicable law.
11. International Processing
Some of the service providers we use may process or store personal information outside South Africa.
Where personal information is transferred to another country, ForeLine Golf will take reasonable steps to ensure that the processing is carried out in accordance with applicable data-protection requirements.
Third-party service providers may also have their own international data-processing arrangements and privacy policies.
12. Retention of Personal Information
ForeLine Golf retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
● Processing and fulfilling orders;
● Managing customer accounts and enquiries;
● Processing returns and refunds;
● Maintaining business and transaction records;
● Resolving disputes;
● Preventing fraud and abuse; and
● Complying with legal, tax, accounting and regulatory obligations.
Different types of information may be retained for different periods depending on the purpose for which the information was collected and applicable legal requirements.
13. Security
ForeLine Golf takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Where we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain and address the incident and comply with applicable legal notification requirements.
14. Your Privacy Rights
Subject to the requirements and limitations of applicable law, you may have rights relating to your personal information, including the right to:
● Request access to personal information we hold about you;
● Request correction of inaccurate or incomplete information;
● Request deletion of personal information where legally applicable;
● Object to certain processing of your personal information;
● Withdraw consent where processing is based on consent; and
● Lodge a complaint regarding the handling of your personal information.
Requests relating to your personal information can be sent to:
forelinegolf@gmail.com
We may need to take reasonable steps to verify your identity before processing certain requests.
Certain information may need to be retained where required by law or where there is a legitimate legal or business reason to do so.
15. Complaints
If you have a concern about how ForeLine Golf handles your personal information, please contact us first at:
forelinegolf@gmail.com
We will make reasonable efforts to investigate and address your concern.
Where applicable, you may also have the right to lodge a complaint with the Information Regulator of South Africa.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
ForeLine Golf is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of any third-party website you visit.
17. Children’s Information
Our website and services are not intended to knowingly collect personal information from children who are not legally permitted to provide such information.
If you believe that a child has provided personal information to us without appropriate consent, please contact us at forelinegolf@gmail.com so that we can investigate and take appropriate action.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, service providers or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this policy.
19. Contact Us
If you have questions about this Privacy Policy or how ForeLine Golf handles personal information, please contact:
ForeLine Golf
Email: forelinegolf@gmail.com
Country: South Africa
20. Governing Law
This Privacy Policy is governed by the applicable laws of the Republic of South Africa, including applicable provisions of the Protection of Personal Information Act 4 of 2013 (POPIA).