Refund policy

At ForeLine Golf, we want you to be completely satisfied with your purchase. This Returns & Refund Policy explains how returns, refunds and exchanges are handled when purchasing from our online store.

This policy applies to purchases made through the ForeLine Golf website and is subject to the rights and protections provided to consumers under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and other applicable South African law. Nothing in this policy is intended to limit or exclude any statutory right that cannot lawfully be excluded.

1. Change-of-Mind Returns

For eligible products, ForeLine Golf voluntarily offers a 10-day change-of-mind return period from the date the order is delivered.

To qualify for a change-of-mind return, the product must:

• Be returned within 10 days of delivery;
• Be unused and in its original condition;
• Not have been assembled, installed or used;
• Be returned in its original packaging;
• Include all original components, accessories and parts; and
• Be accompanied by valid proof of purchase.

Products that have been assembled, used, damaged through customer handling, altered, or returned without their original components or packaging may not qualify for a change-of-mind return, subject always to any rights the customer may have under applicable law.

2. Defective, Damaged or Incorrect Products

If your product arrives damaged, defective, faulty, or is not the product you ordered, please contact us as soon as reasonably possible at forelinegolf@gmail.com.

We may request photographs, videos or other reasonable information to help us assess the issue and determine the appropriate resolution.

Where a return is required because the product is defective, damaged on arrival, or ForeLine Golf supplied the incorrect product, ForeLine Golf will cover the reasonable return shipping costs.

Where applicable, the product will be repaired, replaced or refunded in accordance with the customer’s rights under the CPA and other applicable South African law.

Under the CPA, qualifying defective goods may be returned within six months of delivery, without penalty and at the supplier’s risk and expense, subject to the requirements of the Act. (SAFLII⁠)

3. Change-of-Mind Return Shipping

For an eligible change-of-mind return, the customer is responsible for the reasonable cost of returning the product to ForeLine Golf.

The original delivery charge, where applicable, may also be treated in accordance with the applicable legal requirements governing the particular return.

ForeLine Golf is not responsible for products lost or damaged while being returned by the customer using a return service arranged by the customer.

We recommend using a tracked delivery service and retaining proof of postage until the return has been received and processed.

4. Returns Process

Before sending any product back, customers must contact forelinegolf@gmail.com with:

• Your order number;
• The reason for the return; and
• Photographs or other supporting information where the product is defective, damaged or incorrect.

Unauthorised returns will not be accepted.

We will provide the appropriate return instructions once the return request has been reviewed.

Please do not send a product back to an address without first receiving return instructions from ForeLine Golf.

5. Refunds

Once an eligible return has been received and assessed, ForeLine Golf will confirm whether the return qualifies for a refund.

Approved refunds will generally be processed within 15 business days of the return being approved.

Where reasonably possible, refunds will be made to the original payment method used for the purchase.

The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider, bank or financial institution involved.

Where a refund is processed through Payfast, the applicable Payfast refund processing and banking timelines may also apply. (Payfast by Network⁠)

6. Products That Cannot Be Returned Due to Customer Use or Damage

A change-of-mind return may be refused where the product has been:

• Used or assembled;
• Damaged after delivery due to customer handling or misuse;
• Altered or modified;
• Returned without required components or accessories; or
• Returned in a condition that prevents it from reasonably being resold,

subject to any statutory rights the customer may have under South African consumer law.

This section does not limit a customer’s rights regarding defective goods or any other rights provided by applicable law.

7. Statutory Consumer Rights

Nothing in this policy excludes, restricts or limits any right or remedy available to a consumer under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law where such exclusion, restriction or limitation would be unlawful.

Where applicable, statutory consumer rights will take precedence over any conflicting provision of this policy. (SAFLII⁠)

8. Contact Us

For all return and refund enquiries, please contact:

ForeLine Golf
Email: forelinegolf@gmail.com

Please include your order number in all correspondence relating to a return or refund.

9. Governing Law

This Returns & Refund Policy is governed by the laws of the Republic of South Africa.

Any dispute arising from this policy will be subject to the applicable laws and jurisdiction of South Africa.